"Stop" Error Message in Cdr4_2K.sys When You Connect an iLink CD-RW DVD-ROM Combination Drive (821844)

SYMPTOMS

When you connect a Sony iLink CD-RW DVD-ROM IEEE 1394 combination drive to your computer, you may receive a "Stop" error message on a blue screen that is similar to the following:

Stop: 0X0000001E (0xC0000005, 0xF7565A59, 0x00000000, 0x00000028)
KMODE_EXCEPTION_NOT-HANDLED
*** Address F7565A59 base at F7564000, DateStamp 3d90d765 - Cdr4_2K.sys

After you restart the computer, the Stop error does not recur.

CAUSE

This issue may occur if all of the following conditions are true:

You are running Windows 2000 Service Pack 4 (SP4).

-and-
You install Windows Media Player 9 Series on the computer.

-and-
You connect the iLink CD-RW DVD-ROM IEEE 1394 drive to the computer.

This issue occurs in the third-party Cdr4_2k.sys file that is distributed by Microsoft in Windows Media Player 9 Series.

RESOLUTION

To resolve this issue, contact Roxio to obtain the latest plug-in update. To do this, visit the following Roxio Web site and search the Roxio Knowledgebase for article PLG000001:

http://www.roxio.com/en/support/index.jhtml

MORE INFORMATION

For information about how to contact computer software vendors, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.