RESOLUTION
Windows XP
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform
-------------------------------------------------------------------
22-May-2003 21:40 5.1.2600.1225 63,488 Userinit.exe IA-64
22-May-2003 21:40 5.1.2600.1225 22,016 Wuserinit.exe x86
22-May-2003 21:40 5.1.2600.1225 22,016 Userinit.exe x86
21-Mar-2003 23:55 5.3.16.5 59,904 Xpsp1hfm.exe IA-64
10-Jun-2003 23:31 5.1.2600.115 62,976 Userinit.exe IA-64
10-Jun-2003 23:31 5.1.2600.115 21,504 Wuserinit.exe x86
10-Jun-2003 01:39 5.1.2600.1232 63,488 Userinit.exe IA-64
10-Jun-2003 01:38 5.1.2600.1232 22,016 Wuserinit.exe x86
11-May-2003 23:26 5.3.16.6 24,576 Xpsp1hfm.exe x86
10-Jun-2003 23:31 5.1.2600.115 21,504 Userinit.exe x86
10-Jun-2003 01:38 5.1.2600.1232 22,016 Userinit.exe x86
Because of file dependencies, this update requires Windows XP Service Pack 1 (SP1).
Windows 2000
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-----------------------------------------------------------
02-Jul-2003 18:09 5.0.2195.6738 42,256 Basesrv.dll
17-Jan-2003 16:06 5.0.2195.6656 236,304 Cmd.exe
02-Jul-2003 18:09 5.0.2195.6762 222,992 Gdi32.dll
02-Jul-2003 18:09 5.0.2195.6741 711,440 Kernel32.dll
02-Jul-2003 18:09 5.0.2195.6751 333,072 Msgina.dll
08-Apr-2003 05:54 5.0.2195.6701 90,232 Rdpwd.sys
27-Jun-2003 00:27 5.0.2195.6761 4,607,488 Sp3res.dll
02-Jul-2003 18:09 5.0.2195.6766 380,176 User32.dll
02-Jul-2003 18:09 5.0.2195.6745 385,808 Userenv.dll
01-Jul-2003 16:35 5.0.2195.6766 17,680 Userinit.exe
19-Jun-2003 22:08 5.0.2195.6759 1,628,784 Win32k.sys
01-Jul-2003 00:56 5.0.2195.6765 182,032 Winlogon.exe
02-Jul-2003 18:09 5.0.2195.6758 243,984 Winsrv.dll
02-Jul-2003 18:09 5.0.2195.6741 711,440 Kernel32.dll
02-Jul-2003 18:10 5.0.2195.6759 1,628,784 Win32k.sys
02-Jul-2003 18:09 5.0.2195.6758 243,984 Winsrv.dll
Because of file dependencies, this update requires Windows 2000 Service Pack 4 (SP4).