XADM: Some Exchange 2000 Users Cannot Access the Inbox (821547)


The information in this article applies to:

  • Microsoft Exchange 2000 Server

SYMPTOMS

Some of the e-mail users on your Exchange 2000 server cannot access their inboxes. When you view the Application event log in the Event Viewer, you may see events that are similar to the following events:Event Type: Error
Event Source: ESE
Event Category: Transaction Manager
Event ID: 623
Description: Information Store (3524) 23f6e44f-dd32-4f25-aff7-8af40e5904bb: The version store for this instance (3) has reached its maximum size of 155Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back.
Possible long-running transaction:
SessionId: 0xBFE49020 Session-context: 0x00000000
Session-context ThreadId: 0x00001350Event Type: Error
Event Source: ESE
Event Category: Transaction Manager
Event ID: 623
Description: Information Store (3524) 23f6e44f-dd32-4f25-aff7-8af40e5904bb: The version store for this instance (3) has reached its maximum size of 155Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back.
Possible long-running transaction:
SessionId: 0xBFE40C20
Session-context: 0x00000000
Session-context ThreadId: 0x000017E8 If you restart the Exchange 2000 server, the affected users can access their inboxes.

RESOLUTION

Cumulative Rollup Information

To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. Component: Information store

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date		Time	Version		Size		File name
   -----------------------------------------------------------------
   07-Apr-2003	21:19	6.0.6452.0 	3,915,776 	Cdoex.dll
   07-Apr-2003 	21:53 	6.0.6452.0 	827,392 	Davex.dll
   07-Apr-2003 	20:53 	6.0.6452.0 	577,536 	Dsaccess.dll
   07-Apr-2003 	19:54 	6.0.6452.0 	184,320 	Dscmsg.dll
   07-Apr-2003 	21:19 	6.0.6452.0 	3,575,808 	Excdo.dll
   07-Apr-2003 	20:53 	6.0.6452.0 	258,048 	Exmime.dll
   07-Apr-2003 	21:53 	6.0.6452.0 	2,138,112 	Exoledb.dll
   07-Apr-2003 	20:50 	6.0.6452.0 	81,920 		Exosal.dll
   07-Apr-2003 	21:53 	6.0.6452.0 	307,200 	Exprox.dll
   07-Apr-2003 	19:41 	6.0.6452.0 	49,152 		Mdbevent.dll
   07-Apr-2003 	20:23 	6.0.6452.0 	2,285,568 	Mdbmsg.dll
   07-Apr-2003 	19:43 	6.0.6452.0 	32,768 		Mdbrole.dll
   07-Apr-2003 	20:54 	6.0.6452.0 	24,576 		Mdbtask.dll
   07-Apr-2003 	20:52 	6.0.6452.0 	4,644,864 	Store.exe
Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/3/2005
Keywords:kbHotfixServer kbQFE kbQFE kbfix kbExchange2000preSP4fix kbbug KB821547 kbAudITPRO
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