You receive an error message and Microsoft Search restarts slowly after you stop the service on a SharePoint Portal Server 2003 (821518)


The information in this article applies to:

  • Microsoft Office SharePoint Portal Server 2003

SYMPTOMS

When you restart the Microsoft Search service (Mssearch.exe) on a computer running SharePoint Portal Server, it may take a long time for the Microsoft Search service to restart (10 minutes or more). For example, when you restart the Microsoft Search service, and then perform a search of the SharePoint Portal Server site, no results are returned. Additionally, you receive the following error message in your Web browser window:
No results are available due to a network failure. Please contact the portal's administrator.

CAUSE

This issue may occur when you stop the Mssearch.exe process by using the taskkill command, and then restart the Microsoft Search service.

WORKAROUND

To work around this issue, shut down the computer running SharePoint Portal Server, and then restart the computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

You can use the workaround described earlier in the "Workaround" section of this article in other situations when the Microsoft Search service takes a long time to start.
Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kberrmsg kbstoprespond kbnofix kbBug KB821518 kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.