Deadlock on Wldap32.dll Causes InetInfo.exe to Stop Responding (821471)



The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Datacenter Server
  • Microsoft Windows 2000 Advanced Server

SYMPTOMS

Your Windows 2000-based computer may experience some of or all the following symptoms:
  • Port 25 connections are refused.
  • Server performance is sluggish.
  • Microsoft Exchange Server does not deliver mail.
  • Performance Monitor stops responding (hangs).

CAUSE

This issue may occur if the InetInfo.exe program stops responding while it tries to link with a deadlocked Wldap32.dll client library.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   19-Jun-2003  20:24  5.0.2195.6748     124,688  Adsldp.dll       
   19-Jun-2003  20:24  5.0.2195.6748     132,368  Adsldpc.dll      
   19-Jun-2003  20:24  5.0.2195.6748      63,760  Adsmsext.dll     
   19-Jun-2003  20:24  5.0.2195.6743     381,200  Advapi32.dll     
   06-Jun-2003  19:53  5.0.2195.6753      69,392  Browser.dll      
   19-Jun-2003  20:24  5.0.2195.6680     134,928  Dnsapi.dll       
   19-Jun-2003  20:24  5.0.2195.6663      92,432  Dnsrslvr.dll     
   19-Jun-2003  20:24  5.0.2195.6753      47,376  Eventlog.dll     
   19-Jun-2003  20:24  5.0.2195.6747     148,240  Kdcsvc.dll       
   18-Jun-2003  17:43  5.0.2195.6758     205,072  Kerberos.dll     
   26-Mar-2003  21:37  5.0.2195.6695      71,888  Ksecdd.sys
   28-May-2003  20:39  5.0.2195.6749     509,712  Lsasrv.dll       
   28-May-2003  20:39  5.0.2195.6749      33,552  Lsass.exe        
   05-Apr-2003  00:12  5.0.2195.6680     117,520  Msv1_0.dll       
   19-Jun-2003  20:24  5.0.2195.6601     311,568  Netapi32.dll     
   19-Jun-2003  20:24  5.0.2195.6695     371,984  Netlogon.dll     
   19-Jun-2003  20:24  5.0.2195.6697   1,040,144  Ntdsa.dll        
   19-Jun-2003  20:24  5.0.2195.6742     392,464  Samsrv.dll       
   19-Jun-2003  20:24  5.0.2195.6737     131,344  Scecli.dll       
   19-Jun-2003  20:24  5.0.2195.6737     306,448  Scesrv.dll       
   17-Jun-2003  17:54  5.0.2195.6756   4,576,768  Sp3res.dll       
   19-Jun-2003  20:24  5.0.2195.6601      51,472  W32time.dll      
   16-Aug-2002  13:32  5.0.2195.6601      57,104  W32tm.exe        
   19-Jun-2003  20:24  5.0.2195.6741     126,224  Wldap32.dll     

WORKAROUND

To work around this issue, restart InetInfo.exe.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Modification Type:MinorLast Reviewed:10/27/2005
Keywords:kbHotfixServer kbQFE kbQFE kbBug KB821471 kbAudITPRO kbAudEndUser