Windows Sends Your Old Password to a Third-Party Network Provider When You Change Your Password While You Log On (821449)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows 2000 Professional

SYMPTOMS

When you change your password while you log on to Windows, you may not authenticate successfully with a third-party network provider. For example, a user logs on to Windows and Citrix MetaFrame with a new password, the Windows password is successful, but the Citrix MetaFrame password is not successful.

CAUSE

This problem occurs because Windows sends the old password to the third-party network provider when you change your password while you log on to Windows.

RESOLUTION

Windows XP service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows XP
   Date         Time   Version           Size    File name     Platform
   --------------------------------------------------------------------
   11-May-2003  23:26  5.3.16.6          24,576  Xpsp1hfm.exe  X86
   21-Mar-2003  23:55  5.3.16.5          59,904  Xpsp1hfm.exe  IA64
   21-May-2003  20:45  5.1.2600.105   1,264,640  Msgina.dll    IA64
   09-Nov-2002  14:32  5.1.2600.105     968,704  Wmsgina.dll   X86
   21-May-2003  19:12  5.1.2600.1224  1,266,176  Msgina.dll    IA64
   19-May-2003  21:48  5.1.2600.1224    969,216  Wmsgina.dll   X86
Note Because of file dependencies, this hotfix requires Windows XP SP1.Windows 2000 Server
   Date         Time   Version        Size     File name
   ------------------------------------------------------
   19-May-2003  19:34  5.0.2195.6746  333,072  Msgina.dll
Note Because of file dependencies, this hotfix requires Windows 2000 SP4.

STATUS

Windows XP

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Windows 2000 Server

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/28/2005
Keywords:kbHotfixServer kbQFE kbWinXPsp2fix kbWinXPpreSP2fix kbBug kbfix kbQFE kbWin2000preSP5fix KB821449 kbAudITPRO kbAudEndUser
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