SYMPTOMS
When you use Excel 2000 and you use the Solver add-in, you may experience one of the following symptoms.
Symptom 1
When you run a Microsoft Visual Basic for Applications (VBA) macro that starts the Solver add-in and that sets the problem parameters, you may experience one of the following:
- No calculations occur.
- Problem parameters are not set. For example, parameters such as Changing Cells or Target Cell are not set.
- Problem solving occurs.
Symptom 2
When you try to solve a problem by setting the problem parameters in the Solver add-in, you receive the following error message:
Solver: An unexpected internal error occurred, or available memory was exhausted.
To set the problem parameters in the Solver add-in, on the
Tools menu, click
Solver.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
--------------------------------------------------------------
19-May-2003 22:29 74,752 Solverop.msp (Client Update)
19-May-2003 22:30 207,872 Solverff.msp (Full File Update)
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Size File name
---------------------------------------
08-May-2003 00:32 584,192 Solver.xla
This hotfix is a post-Office 2000 Service Pack 3 (SP-3) hotfix. To install the hotfix, you must have Office 2000 SP-3 installed. For more information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:
326585 Description of the Office 2000 Service Pack 3 (SP3)
Additionally, you may have to install Windows Installer 2.0 to install this hotfix. For more information about the Windows Installer requirement for post-Office 2000 SP-3 hotfixes, click the following article number to see the article in the Microsoft Knowledge Base:
811002 Office 2000 updates and patches released after September 2002 may require Windows Installer 2.0