A file path that has multi-byte Japanese characters causes a driver or a program not to work (821413)

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size       File name
   ----------------------------------------------------------
   11-May-2003  23:26  5.3.16.6          24,576  Xpsp1hfm.exe     
   16-May-2003  19:14  5.1.2600.115   1,848,320  Ntkrnlmp.exe     
   16-May-2003  19:14  5.1.2600.115   1,901,952  Ntkrnlpa.exe     
   16-May-2003  19:14  5.1.2600.115   1,874,944  Ntkrpamp.exe     
   16-May-2003  19:14  5.1.2600.115   1,879,808  Ntoskrnl.exe     
   21-May-2003  01:00  5.1.2600.1224  1,896,448  Ntkrnlmp.exe     
   21-May-2003  01:00  5.1.2600.1224  1,952,128  Ntkrnlpa.exe     
   21-May-2003  01:00  5.1.2600.1224  1,924,096  Ntkrpamp.exe     
   21-May-2003  01:00  5.1.2600.1224  1,928,832  Ntoskrnl.exe