After You Close a 3-D Program, the Desktop Is Blue and the Background Picture Is Missing (821187)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Media Center Edition

SYMPTOMS

After you close a three-dimensional (3-D) screen saver, a 3-D game, or Microsoft Windows XP Media Center, the desktop is blue and the background picture is missing.

CAUSE

This problem may occur if the following conditions are true:
  • You use a dual-processor computer with processors that use Intel Hyper-Threading Technology, and Hyper-Threading is turned on.

    -and-
  • Your video adapter supports dual monitors, and your computer is configured to use dual monitors.
The problem occurs because one processor redraws the desktop while the other processor loads the background picture. Because the two processes are not synchronized, the desktop redraws before the background picture is loaded.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time    Version        Size        File name
   ----------------------------------------------------------
   04-Jun-2003  15:22   5.1.2600.1230  1,676,928   Win32k.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Modification Type:MinorLast Reviewed:10/28/2005
Keywords:kbHotfixServer kbQFE kbWinXPsp2fix kbQFE kbWinXPpreSP2fix kbfix kbbug KB821187 kbAudEndUser
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