OFF2000: "Core Update Patch is Missing or Invalid" Error Message When You Apply Office 2000 Service Release 1 Update (820939)


The information in this article applies to:

  • Microsoft Office 2000, Service Release 1 (SR-1)

SYMPTOMS

When you try to install the Office 2000 Service Release 1 (SR-1) update, you receive the following error message:
Error: The Office 2000 SR-1 Core Update patch is missing or invalid.

CAUSE

This issue occurs if your computer does not have sufficient hard disk space for the download files for Office 2000 SR-1. There are two files that make up the SR-1 download: Data1.msp and Data2.msp. The sizes of the SR-1 files are:
  • Data1.msp: 27,412,992 Bytes
  • Data2.msp: 13,695,488 Bytes

WORKAROUND

To work around this issue, use any of the following methods:
  • You may be able to recover some disk space by quitting programs that you do not require.

    After you quit the other programs, several minutes may pass before Microsoft Windows changes the size of its paging file.
  • You can free disk space by deleting files that you do not require.

    You can do this by using the Disk Cleanup Tool. To use the Disk Cleanup Tool, follow these steps.

    Note Disk Cleanup is available in Microsoft Windows 98, Microsoft Windows Millennium Edition (Me), Microsoft Windows 2000, and Microsoft Windows XP.
    1. Click Start, point to Programs (in Windows XP, point to All Programs ), point to Accessories, point to System Tools, and then click Disk Cleanup.
    2. In the Select Drive dialog box, click to select the drive that you want to clean up, for example: C:\, and then click OK.
    3. On the Disk Cleanup tab, click to select each of the options that you want to remove files from.
    4. Click OK.

MORE INFORMATION

For additional information about the Disk Cleanup Tool, click the following article numbers to view the articles in the Microsoft Knowledge Base:

310312 Description of the Disk Cleanup Tool in Windows XP

186099 Description of the Disk Cleanup Tool

Modification Type:MajorLast Reviewed:9/1/2006
Keywords:kberrmsg kbprb KB820939 kbAudEndUser kbAudITPRO
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