You are prompted for your logon credentials when you try to view e-mail messages in Outlook 2003 (820863)


The information in this article applies to:

  • Microsoft Office Outlook 2003, when used with:
    • the operating system: Microsoft Windows XP
  • Microsoft Office Outlook 2003 with Business Contact Manager, when used with:
    • the operating system: Microsoft Windows XP

SYMPTOMS

You are prompted to supply your logon credentials when you try to view your e-mail messages even though you logged on to the domain that is hosting your e-mail server when you started Microsoft Windows XP if the following two conditions are true:
  • If you use more than one profile to access different e-mail accounts with Microsoft Office Outlook 2003.
  • You use your default profile to access your e-mail account.

CAUSE

This problem occurs if the following conditions are true:
  • You use Outlook 2003 on the original retail version of Microsoft Windows XP.
  • You used a profile other than your default profile to access a different user account's e-mail.
Windows XP stores the information from the other profile and replaces your original account logon credentials with the logon credentials from the other profile. When you try to use your default profile to access your primary e-mail account, you are prompted to provide your logon credentials again.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to Obtain the Latest Windows XP Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbView kbprb kblogin kbemail kbnofix KB820863 kbAudEndUser
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