FIX: Windows Media Player 9 Series Video May Freeze in a Multiple Monitor Scenario (820772)


The information in this article applies to:

  • Microsoft Windows Media Player 9 Series for Windows XP
  • Microsoft Windows Media Player 9 Series for Windows 2000
  • Microsoft Windows Media Player 9 Series for Windows 98 Second Edition
  • Microsoft Windows Media Player 9 Series for Windows Millennium Edition

SYMPTOMS

When a client tries to play back video content on a non-primary monitor, either no video is rendered and the client sees only a black frame, or only the first video frame is displayed. Audio plays back without error.

CAUSE

Windows Media Player 9 Series enters a deadlock state when it starts playback on a non-primary monitor. The Player is waiting on certain information that follows the signaling of the display change event, but it never receives this information because of timing.

RESOLUTION

The following file is available for download from the Microsoft Download Center:

DownloadDownload the WindowsMedia9-KB820772-x86-ENU.exe package now.

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

The hotfix version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   11-Apr-2003  00:47  9.0.0.3003      4,648,960  Wmp.dll

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:8/4/2004
Keywords:kbdownload kbfix KB820772 kbAudDeveloper
©2004 Microsoft Corporation. All rights reserved.