Help Files Open Slowly After You Install HTML Help 1.4 Update (820726)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Advanced Server 4.0

SYMPTOMS

After you install HTML Help 1.4 from Microsoft Security Bulletin MS03-004 (or a more recent HTML Help security update), you may experience the following symptoms:
  • Help files in various programs open slowly, and you may receive error messages as a result of the delay.
  • Compiled Help Module (CHM) Help files open slowly when you open these files directly.
  • You may notice increased network traffic between the client computer and a domain controller when you open a CHM file.
These symptoms occur when you are logged on as a domain user or a local computer user.

CAUSE

This issue may occur if you install HTML Help 1.4 on a Windows NT 4.0-based computer that is a member of a Windows domain. The problem occurs because HTML Help 1.4 checks and sets the Access Control Lists (ACLs) on certain files when it starts up using the GetNamedSecurityInfo() and SetNamedSecurityInfo() API calls. A problem with implementation causes these functions to contact a domain controller.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

For additional information about how to obtain the hotfix to resolve this problem, click the following article number to view the article in the Microsoft Knowledge Base:

253382 Error Message: Unable to Display Security Information

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/19/2005
Keywords:kbfix kbBug KB820726
©2004 Microsoft Corporation. All rights reserved.