OL2002: Rules Appear As Turned Off in the Rules Wizard (820722)


The information in this article applies to:

  • Microsoft Outlook 2002 Service Pack 2 (SP-2)

SYMPTOMS

If you create a new rule to move an e-mail message to a folder that is contained in your personal folders (.pst) file, the following two conditions occur when you view the Rules Wizard after you quit and restart Outlook 2002:
  • The rule appears as turned off.

    -and-
  • The .pst folder does not appear in the Rules Wizard when you click the "specified folder" link.
Note The rule is not actually turned off even though it appears this way in the Rules Wizard.

CAUSE

This problem occurs when both of the following conditions are true:
  • You installed the update that is described in the following Microsoft Knowledge Base article:

    812262 OL2002: Overview of the Outlook 2002 Update: January 22, 2003

    -and-
  • You collapse the .pst folder tree after you created the new rule.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size       File name
   --------------------------------------------
   17-May-2003  08:28  6,988,492  Outlookff.msp
   17-May-2003  06:05  3,253,748  Outlookop.msp
After the hotfix is installed, the following files will have the listed attributes or later:
   Date         Time   Version      Size       File name     
   --------------------------------------------------------
   19-Dec-2002  17:41  10.0.4817.0    109,128  Envelope.dll
   09-Jan-2003  15:31  10.0.4907.0    346,696  Exsec32.dll
   08-Aug-2002  20:22  10.0.4406.0    137,800  Impmail.dll
   27-Feb-2003  18:56  10.0.5025.0    543,304  Outlcm.dll
   14-Mar-2003  05:55  10.0.5112.0    100,936  Outlctl.dll
   16-May-2003  11:43  10.0.5313.0  6,318,664  Outllib.dll
   11-Oct-2002  15:14  10.0.4608.0     92,744  Outlmime.dll
   16-May-2003  11:43  10.0.5313.0     47,688  Outlook.exe
   21-Mar-2003  20:06  10.0.5119.0    121,416  Outlph.dll
   25-Nov-2002  11:50  10.0.4721.0     47,688  Recall.dll
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbbug kbfix kbofficexppresp3fix KB820722 kbAudEndUser
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