You cannot forward a fax to another fax recipient in Office 2003 (820590)


The information in this article applies to:

  • Microsoft Office Word 2003
  • Microsoft Office Excel 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Outlook 2003

SYMPTOMS

You cannot forward an already sent fax document to another recipient in Office 2003. Your only choice is to send the document as a fax again either as a Recipient through a Fax Modem or as a Recipient using Internet Fax Service, and re-enter all the necessary information for faxing the document to the new recipient.

CAUSE

This behavior occurs because the fax information (the fax ticket that is attached to the fax by your Fax Service Provider) that was used to originally send the message has been used already and is no longer valid.

WORKAROUND

To work around this behavior you have to use the Microsoft Office Document Imaging program to send the FaxImage.tif file that was created when you first sent your fax. To do this, follow these steps:
  1. Right-click the .TIF image file that is attached to the fax mail in Outlook, and then click Open.
  2. On the File menu, point to Send to, and then click Recipient using Internet Fax.
  3. If the original fax has a cover sheet, click to clear the Cover sheet check box in the Fax Service pane.

    Otherwise, fill out the cover sheet as appropriate.
  4. Enter the fax number of the recipient, and then click Send.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:3/23/2006
Keywords:kbFax kbpending kbBug KB820590 kbAudEndUser
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