OL2002: The Incorrect Date and Time Appears for Read Receipts (820368)

SYMPTOMS

If you send an e-mail message that requests a read receipt in Outlook 2002, and you open the sent e-mail message in your Sent folder, the date and time for the read receipts are not correct on the Tracking tab. This problem occurs even if the recipient has not read the e-mail message or sent a read receipt.

Note You generally do not receive any date or time information on the Tracking tab of the sent e-mail message if the recipients have not read the e-mail message or sent a read receipt.

CAUSE

This problem occurs if you click Reply to All in an e-mail message that you sent earlier, and request a new read receipt for the same e-mail message.

If the recipients sent a read receipt to the earlier e-mail message, and have not read the new e-mail message yet, the date and time information from the first read receipts may be appear on the Tracking tab of the new e-mail message that you sent using Reply to All.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information

How to Obtain the Hotfix

This issue is fixed in the Outlook 2002 Post-Service Pack 2 Hotfix Package June 7, 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

822613 Availability of the Outlook 2002 Post-Service Pack 2 Hotfix Package: June 7, 2003

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.