Digital Ink Content Is Displayed as a Box with a Red "X" in Messages That You Send by Using Outlook Web Access (820278)

SYMPTOMS

When a recipient opens a message that you sent by using Microsoft Outlook Web Access (OWA), and the message contains digital ink notes that you copied and pasted from another program (such as Microsoft Windows Journal on a Tablet PC), a box that contains a red "X" is displayed in the message instead of the digital ink content.

You do not experience these symptoms when you compose and send the message by using Microsoft Outlook.

CAUSE

This behavior occurs because the digital ink content is not included as part of the message when you send it by using OWA. When you copy digital ink notes from a source program, the digital note content is created as a temporary .gif file. Although the message appears to contain the image when you paste the digital ink content into the body of the message, the image is not included in the message when you send it.

Although you can add attachments to the body of messages in Outlook, you must install the Secure/Multipurpose Internet Mail Extensions (S/MIME) Control on the computer before you can do so in OWA.

WORKAROUND

To work around this behavior, download and install the S/MIME Control in Outlook Web Access. The S/MIME Control permits you to add attachments to the body of messages in OWA. To install the latest version of S/MIME on your computer:

Start Outlook Web Access, and then click Options.
Under E-mail Security, click Download.
Follow the instructions on the screen to install the S/MIME Control on your computer.

After you install the S/MIME Control, OWA includes the digital ink content in a message that is made up of multiple parts and sends it to the recipient. When the recipient opens the message, the image is displayed in the message. Note that in addition to the image, the message also contains a box with a red "X."