The Winlogon.exe process may stop responding, and you may not be able to log off from a Windows 2000-based computer (820199)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   03-Jun-2003  18:09  5.0.2195.6738      42,256  Basesrv.dll
   17-Jan-2003  16:06  5.0.2195.6656     236,304  Cmd.exe
   03-Jun-2003  18:00  5.0.2195.6751      26,896  Conime.exe
   03-Jun-2003  18:09  5.0.2195.6660     233,232  Gdi32.dll
   03-Jun-2003  18:09  5.0.2195.6741     711,440  Kernel32.dll
   03-Jun-2003  18:09  5.0.2195.6751     333,072  Msgina.dll
   08-Apr-2003  05:54  5.0.2195.6701      90,232  Rdpwd.sys
   29-May-2003  23:22  5.0.2195.6748   4,576,256  Sp3res.dll
   03-Jun-2003  18:09  5.0.2195.6688     403,216  User32.dll
   03-Jun-2003  18:09  5.0.2195.6745     385,808  Userenv.dll
   02-Jun-2003  21:26  5.0.2195.6751   1,628,816  Win32k.sys
   29-May-2003  23:25  5.0.2195.6750     181,520  Winlogon.exe
   03-Jun-2003  18:09  5.0.2195.6751     243,984  Winsrv.dll
   03-Jun-2003  18:09  5.0.2195.6741     711,440  Kernel32.dll
   03-Jun-2003  18:09  5.0.2195.6751   1,628,816  Win32k.sys
   03-Jun-2003  18:09  5.0.2195.6751     243,984  Winsrv.dll