Computer Stops Responding or You Receive "Ehshell.exe - Common Language Runtime Debugging Services" Error Message When You Perform Repetitive Tasks in Media Center (820121)


The information in this article applies to:

  • Microsoft Windows XP Media Center Edition

SYMPTOMS

When you perform repetitive tasks in Media Center on a Windows XP Media Center Edition-based computer, the computer may stop responding (hang), or you may receive the following error message:
ehshell.exe - Common Language Runtime Debugging Services

Application has generated an exception that could not be handled.

Process id=0xa18 (2584), Thread id=0xa24 (2596).

CAUSE

This problem may occur if you perform one or more of the following repetitive tasks in Media Center :
  • You schedule TV shows to record.
  • You repeatedly resize, minimize, or restore the Media Center window.
  • You repeatedly change the channel while Media Center is in a window.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft for systems with processors equal to or greater than 2.4GHz and certain specific features, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version        Size       File name
   ----------------------------------------------------------
   01-May-2003  13:34  5.1.2600.1198  1,821,696  Acgenral.dll
   01-May-2003  10:31                 1,087,770  Sysmain.sdb

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Modification Type:MinorLast Reviewed:10/28/2005
Keywords:kbHotfixServer kbQFE kbWinXPsp2fix kberrmsg kbQFE kbWinXPpreSP2fix kbfix kbbug KB820121 kbAudEndUser
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