Frequently asked questions about the Microsoft VM and Windows 2000 Service Pack 4 (820101)

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Q1: Is the Microsoft VM installed or updated by Windows 2000 SP4?

A1: No. The Microsoft VM is not installed or updated by Windows 2000 SP4. This information applies to both update and integrated (or slipstreamed) installations of SP4, including the integrated Windows 2000 SP4 CD-ROM.

Q2: Is it possible to have the Microsoft VM installed on a Windows 2000 SP4-based computer?

A2: Yes. Existing versions of the Microsoft VM are not removed when you upgrade Windows 2000, or a previous operating system with the Microsoft VM (such as Microsoft Windows 98 Second Edition), to Windows 2000 SP4. Additionally, some versions of the Microsoft VM might still be distributed by independent software vendors (ISVs) who have a license for redistribution as provided by the terms of the license agreements for Microsoft Visual J++ or the Microsoft SDK for Java products. Because the Microsoft VM files are not protected by the Windows File Protection (WFP) feature in Windows 2000 SP4, redistributable versions of the Microsoft VM can be installed on a Windows 2000 SP4-based computer with or without the Microsoft VM. For additional information about the Windows File Protection feature, click the following article number to view the article in the Microsoft Knowledge Base: Important If you have a Windows 2000 SP4-based computer with the Microsoft VM installed, it is a very good idea to continue to install security updates for the Microsoft VM.

To install the 816093 update on a computer that is running Windows 2000 SP4, follow these steps:

1. Visit the following Microsoft Web site:

   http://windowsupdate.microsoft.com

2. In the left pane under See Also, click Windows Update Catalog. If this command is not available, click Personalize Windows Update, and then click to select the Display the link to the Windows Update Catalog under See Also check box.
3. Click Find Updates for Microsoft Windows operating systems.
4. In the Operating system list, click Windows 2000 SP4.
5. Click Advanced Search Options
6. In the Contains these words box, type 816093, and then click Search.
7. Follow the instructions to download and install update 816093.

Q3: How can I determine if the Microsoft VM is installed on a Windows 2000 SP4-based computer?

A3: To determine if the Microsoft VM is installed, look for the Msjava.dll file in the %SystemRoot%\System32 folder, or follow these steps:

1. Click Start, and then click Run.
2. In the Open box, type cmd, and then click OK.
3. At the command prompt, type jview, and then press ENTER.
   
   If the Microsoft VM is not installed, you receive the following error message: 'jview' is not recognized as an internal or external command, operable program or batch file.

Q4: How can I install security updates for the Microsoft VM on a Windows 2000 SP4-based computer?

A4: If you are running Windows 2000 SP4 with the Microsoft VM installed, you can continue to update the Microsoft VM by using the Microsoft Windows Update Web site: If you are running Windows 2000 SP4 without the Microsoft VM installed, you cannot install updates to the Microsoft VM. Updates to the Microsoft VM are not offered by Windows Update if the Microsoft VM is not installed on your computer.

Q5: Can network administrators download the Microsoft VM to deploy on multiple computers?

A5: Network administrators can download updates to the Microsoft VM from the Windows Update Catalog to deploy on multiple computers that already have the Microsoft VM installed: If you have to obtain updates to the Microsoft VM to install later on one or more than one computer, search for the associated Microsoft Knowledge Base article ID number by using the Advanced Search Options link in the Windows Update Catalog. For additional information about how to download updates from the Windows Update Catalog, click the following article number to view the article in the Microsoft Knowledge Base: For additional information about how to install updates to the Microsoft VM without user input or notification and without restarting the computer, click the following article number to view the article in the Microsoft Knowledge Base: Note that Microsoft does not provide a downloadable version of the Microsoft VM for computers that do not already have the Microsoft VM installed. If you try to install a recent version of the Microsoft VM (version 3809 or later) on a Windows 2000 SP4-based computer that does not already have the Microsoft VM installed, you receive the following error message: When you click OK, you receive the following message: This message is incorrect. The Microsoft VM is not installed if you do not already have the Microsoft VM installed.

Q6: When I install security update 816093 (MS03-011) on my Windows 2000 SP4-based computer, I receive an error message that indicates that my service pack version is newer than the update. Why?

A6: If you try to install the Windows 2000 Service Pack 3 (SP3) security update for 816093 (MS03-011) on a Windows 2000 SP4-based computer with the Microsoft VM installed, you receive the following error message: You cannot install previous Windows 2000 hotfix packages for the Microsoft VM on a Windows 2000 SP4-based computer. To obtain the 816093 security update for a Windows 2000 SP4-based computer, select Windows 2000 SP4, Microsoft Windows 98, or Microsoft Windows Millennium Edition for your operating system in the Windows Update Catalog. You can install this security update (Msjavwu.exe) on computers that run Windows 2000 SP4, Windows 98, Windows Millennium Edition, or Microsoft Windows NT 4.0 that already have the Microsoft VM installed. For additional information about the 816093 security update, click the following article number to view the article in the Microsoft Knowledge Base: Q7: How can I install a program that requires the Microsoft VM on a Windows 2000 SP4-based computer that does not have the Microsoft VM installed?

A7: This depends on the program that you want to install. Contact the manufacturer of the program for additional information. You may have to install an earlier version of the Microsoft VM that is licensed for redistribution by the ISV, and then update the Microsoft VM to the current version of the Microsoft VM by using Windows Update.

Q8: I receive a "Java Package Manager" error message when I install Microsoft Visual Studio 6.0 on a Windows 2000 SP4-based computer that does not have the Microsoft VM installed. What should I do?

A8: If you do not plan to install Microsoft Visual J++ 6.0, you can safely ignore this error message. This error does not affect Microsoft Visual Basic, Microsoft Visual C++, Microsoft FoxPro, Microsoft Visual SourceSafe, or Microsoft Visual InterDev. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: