Delivery status notification messages in Exchange 2000 Server do not appear correctly for some recipients after you configure the SMTP virtual server to use the French language (819831)

RESOLUTION

Cumulative rollup information

To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

File information

Component: Message Categorizer

The English version of this fix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

After you install the hotfix

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

After you install the hotfix that is described in this article, you must modify the DSNCodepage value in the Windows registry. Modify the DSNCodepage value to enable Exchange 2000 Server to encode existing languages under different character sets. To do so, follow these steps:

1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Locate and then click the following registry subkey:

   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SMTPSVC\Queuing

   If the Queuing key does not exist, create it. To do so, follow these steps:
   1. Right-click SMTPSVC, point to New, and then click Key.
   2. Name the new key Queuing.
3. Right-click Queuing, point to New, and then click DWORD Value.
4. Name the new value DSNCodepage.
5. Right-click DSNCodepage, and then click Modify.
6. In the Value data box, type the code page value that you want to assign to DSNCodepage. For example, type 000004e4, and then click OK.
   
   Note 000004e4 hexadecimal corresponds to 1252 decimal (Latin I (Windows 1252)).
7. Right-click Queuing, point to New, and then click String Value.
8. Name the new value DSNCharset.
9. Right-click DSNCharset, and then click Modify.
10. In the Value data box, type the character set that you want to assign to DSNCharset, and then click OK. For example, type iso-8859-1.
    
    Note ISO-8859-1 corresponds to Western European (ISO-8859-1).
11. Quit Registry Editor.

If you change the language settings of the Delivery Status Notification (DSN) to English, the POP3 client that cannot decode the Unicode UTF-7 character set will be able to read the DSN.

To change the language settings of the Delivery Status Notification (DSN) to English, follow these steps:

1. Stop the SMTP service on the computer that is running Exchange 2000 Server.
2. At a command prompt, run the following command:

   cscript.exe c:\inetpub\adminscripts\adsutil.vbs set smtpsvc/SmtpDSNLanguageID 1033

   Note For this command, we assume that Microsoft Windows 2000 Server is installed on drive C.
3. Restart the SMTP service.

Note To set the DSN language settings back to their original settings, follow these steps:

1. Stop the SMTP service on the computer that is running Exchange 2000 Server.
2. At a command prompt, run the following command:

   cscript.exe c:\inetpub\adminscripts\adsutil.vbs set smtpsvc/SmtpDSNLanguageID 1036

   Note For this command, we assume that Microsoft Windows 2000 Server is installed on drive C.
3. Restart the SMTP service.