Roaming profiles are not saved when a user logs off a Microsoft Windows 2000-based computer or a Microsoft Windows XP-based computer (819536)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Tablet PC Edition

SYMPTOMS

Roaming profiles are not saved when a user logs off a Microsoft Windows 2000-based computer or a Microsoft Windows XP-based computer. The following error message is logged in the application event log:Source: Userenv
Type: Error
Category: None
Event: 1000

Description: Windows cannot unload your registry file. If you have a roaming profile, your settings are not replicated. Contact your administrator. DETAIL - Access is denied. Build number ((2195)).The following message may be logged in the Userenv.log folder:USERENV(854.794) 16:20:10:312 MyRegUnLoadKey: Hive unload for S-1-5-21-2121617444-1749639941-654838779-1469 failed due to open registry key. Windows will try unloading the registry hive once a second for the next 60 seconds (max). USERENV(854.794) 16:21:10:500 MyRegUnLoadKey: Windows was not able to unload the registry hive. USERENV(854.794) 16:21:10:500 MyRegUnLoadKey: Failed to unmount hive 5 USERENV(854.794) 16:21:10:500 MyRegUnloadKey: Mutex released. Returning 0. USERENV(854.794) 16:21:10:500 UnloadUserProfile: Didn't unload user profile <err = 5> USERENV(854.794) 16:21:10:500 DumpOpenRegistryHandle: 2 user registry Handles leaked from \Registry\User\S-1-5-21-2121617444-1749639941-654838779-1469 USERENV(854.794) 16:21:10:500 LoadUserProfile: Releasing mutex. USERENV(854.794) 16:21:10:500 UnloadUserProfile: Leaving with a return value of 0

CAUSE

This problem may occur if the user logon script uses Windows Management Instrumentation (WMI) to enumerate a registry key. For example, this problem may occur if the user uses a Microsoft Visual Basic logon script that calls the EnumKey function and the EnumValues function to read values in the registry. The Winmgmt.exe process may not release a handle on a registry key. When the user logs off, Windows cannot unload the registry hive.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows 2000
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   24-Apr-2003  15:18  1.50.1085.105     180,312  Stdprov.dll
Windows XP Professional 64-bit Edition (Itanium)
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   13-Jun-2003  15:09  5.1.2600.1234     295,424  Stdprov.dll      IA-64
Windows XP, 32-bit x86-based versions
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   13-Jun-2003  15:09  5.1.2600.1234      81,408  Stdprov.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

REFERENCES

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

836051 A Visual Basic script creates registry subkeys and values very slowly under the HKEY_CURRENT_USER subtree on a Windows XP-based computer

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:3/18/2006
Keywords:kbHotfixServer kbQFE kbWinXPsp2fix kbScript kbProfiles kbWBEM KbClientServer kbClient kbWin2000SP5fix kbWinXPpreSP2fix kbWin2000preSP5fix kbpolicy kblogin kbEvent kbUser kbQFE kbfix kbBug KB819536 kbAudITPRO
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