MSBBN: Cannot Access Internet By Using Microsoft MN-100 or MN-500 Base Station (819514)


The information in this article applies to:

  • Microsoft Broadband Networking 10 100 Ethernet 5 Port Switch MN150
  • Microsoft Broadband Networking 10 100 Ethernet Notebook Adapter MN120
  • Microsoft Broadband Networking 10 100 Ethernet PCI Adapter MN130
  • Microsoft Broadband Networking 10 100 Ethernet USB Adapter MN110
  • Microsoft Broadband Networking 10 100 Ethernet Wired Base Station MN100
  • Microsoft Broadband Network Utility
  • Microsoft Broadband Networking Wireless Base Station MN500
  • Microsoft Broadband Networking Wireless Desktop Kit MN610
  • Microsoft Broadband Networking Wireless Notebook Adapter MN520
  • Microsoft Broadband Networking Wireless Notebook Kit MN620
  • Microsoft Broadband Networking Wireless USB Adapter MN510

SYMPTOMS

When you try to access the Internet by using your Microsoft broadband networking hardware, Internet Web sites are not available.

CAUSE

This issue occurs if there is a problem with the domain name system (DNS) server settings on your network.

RESOLUTION

To resolve this issue, use the following procedures in the order presented.

Determine if your DNS settings are the cause of the symptoms you are experiencing. To do this, following these steps:
  1. Gather the Internet protocol (IP) settings from your computer.
    1. Click Start, click Run, type CMD, and then press ENTER.
    2. At the Command prompt, type ipconfig, and then press ENTER.
    3. Make a note of the information that is returned.

      You can copy and paste the output in another program, and then print it if you want.
  2. Use the Ping.exe file to check your hardware.

    For additional information about how to use Ping.exe, click the following article number to view the article in the Microsoft Knowledge Base:

    814155 MSBBN: How to Use Ping.exe to Check Your Microsoft Broadband Network Adapter

  3. Bypass your Base Station, and connect your computer directly to your broadband modem.
    • If you can access Internet Web sites as expected, the problem is most likely in the settings on your Base Station or on your computer.
    • If you still cannot access the Internet, there may be a problem with your modem settings. Contact your ISP, or see the documentation that came with your broadband modem.
If your network is functioning correctly internally, and you still cannot access Internet Web sites, there may be a problem with your DNS settings. To configure your DNS settings, you must know what the correct DNS settings are for your Internet Service Provider (ISP). See your ISP or the documentation that they provided when you signed up for service with them.

To resolve this issue, following these steps:
  1. Open the Microsoft Broadband Networking Utility (BNU), click Base Station Management Tool on the Tools menu, and then log into the Base Station Management Tool.
  2. In the Base Station Management Tool, click Wide Area Network in the navigation list.
  3. Select the appropriate type of Internet connection under Internet Connection Type, and then type the appropriate information.

MORE INFORMATION

For additional information about how to connect to your base station, click the following article numbers to view the articles in the Microsoft Knowledge Base:

814154 You Cannot Connect to Your Wireless Network


331942 MSBBN: MN-500: Cannot Connect to the Internet or Program Base Station with a Cable Modem

Modification Type:MajorLast Reviewed:5/23/2003
Keywords:kbprb KB819514 kbAudEndUser
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