XADM: Access Violation When You Try to Open a Message That Has Attachments (818862)


The information in this article applies to:

  • Microsoft Exchange 2000 Server

SYMPTOMS

An access violation may occur in the HrDecodeVirtualProp method of the virtual property handler class. This access violation may occur in the Exchange 2000 information store when a user is trying to open an e-mail message that has attachments.

RESOLUTION

Cumulative Rollup Information

To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Component: Information Store
Date		Time	Version            Size    File name
--------------------------------------------------------------
24-Apr-2003	00:33	6.0.6458.0      3,915,776  Cdoex.dll        
24-Apr-2003	00:18	6.0.6458.0        827,392  Davex.dll        
23-Apr-2003	21:08	6.0.6458.0        577,536  Dsaccess.dll     
24-Apr-2003	00:28	6.0.6458.0        184,320  Dscmsg.dll       
24-Apr-2003	00:33	6.0.6458.0      3,575,808  Excdo.dll        
23-Apr-2003	21:08	6.0.6458.0        258,048  Exmime.dll       
24-Apr-2003	00:18	6.0.6458.0      2,138,112  Exoledb.dll      
23-Apr-2003	21:06	6.0.6458.0         81,920  Exosal.dll       
24-Apr-2003	00:18	6.0.6458.0        307,200  Exprox.dll       
23-Apr-2003	20:17	6.0.6458.0         49,152  Mdbevent.dll     
24-Apr-2003	00:41	6.0.6458.0      2,285,568  Mdbmsg.dll       
23-Apr-2003	20:17	6.0.6458.0         32,768  Mdbrole.dll      
23-Apr-2003	21:08	6.0.6458.0         24,576  Mdbtask.dll      
23-Apr-2003	21:07	6.0.6458.0      4,648,960  Store.exe
Note You must have Microsoft Exchange 2000 Server Service Pack 3 (SP3) installed before applying this fix.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/3/2005
Keywords:kbHotfixServer kbQFE kbQFE kbfix kbBug KB818862 kbAudITPRO
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