How to troubleshoot customer issues by using Analysis Manager and OLAP (818847)

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Requirements

Microsoft Project 2002

The customer must have the following software installed to correctly troubleshoot issues by using Analysis Manager and OLAP:

• Analysis Manager
• Microsoft Office XP Service Pack 1 (SP1)
• Microsoft Office XP must be installed on the computer to build the Analysis View

Note You do not have to have Office XP installed to see the view but you will be limited in what you can do.

Microsoft Office Project 2003

The customer must have the following software installed to correctly troubleshoot issues by using SQL Analysis Manager and OLAP:

• Analysis Manager

OLAP Requirements

The customer must have a Microsoft Windows User Account that is part of the OLAP Administrators Group or the Administrators Group.

This account must be entered in Microsoft Project Server COM+ Settings tool (Pscomplus.exe). The Microsoft Project Server COM+ Settings tool provides the name of a user account that is impersonated by a COM+ program to make it possible for Project Server to connect to the Analysis Services and Microsoft SharePoint Team Services-based computer for OLAP access, SharePoint Team Services administration, and SharePoint Team Services database access. Note that the name of a user account is in the DomainName\UserName format.
For additional information about OLAP permissions, click the following article numbers to view the articles in the Microsoft Knowledge Base:

Issue: Cannot Generate Cube

To troubleshoot this issue, see the following Knowledge Base articles:

Allow time for the Cube to generate. This may take longer than you expect depending on how much data has to be processed.

Issue: Cannot Access Analyzer View

If the view is not appearing correctly, or the customer cannot access the view, see the following Knowledge Base article to troubleshoot this issue: