A "Win32 Error = 1072" error message appears in the Hman.log file after you change the Systems Management Server 2.0 Service account of a secondary site (818837)

SYMPTOMS

After you change the Microsoft Systems Management Server (SMS) 2.0 Service account of a secondary site by using the SMS Administrator console on the parent primary site server, an error message that is similar to the following appears in the \SMS\Logs\Hman.log file on the secondary site server:

Install the SMS_SITE_COMPONENT_MANAGER under the new service account. $$<SMS_HIERARCHY_MANAGER><Do Apr 17 12:55:57.765 2003 W. Europe Standard Time><thread=1712 (0x6B0)> Cannot install SMS_SITE_COMPONENT_MANAGER under the new service account and password, Win32 Error = 1072. $$<SMS_HIERARCHY_MANAGER><Do Apr 17 12:55:57.765 2003 W. Europe Standard Time><thread=1712 (0x6B0)>

The Hman.log file may also contain an additional message that is similar to the following:

Failed to re-install the SMS_SITE_COMPONENT_MANAGER under the old service account, you must run setup to reset the site. $$<SMS_HIERARCHY_MANAGER><Do Apr 17 12:55:57.781 2003 W. Europe Standard Time><thread=1712 (0x6B0)>

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

File information for Systems Management Server 2.0 i386-based computers

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   25-Feb-2003  14:20  2.0.1493.5124     539,072  Baseutil.dll
   25-Feb-2003  14:20  2.0.1493.5124     129,392  Hman.dll   
   23-Feb-2003  09:05  2.0.1493.5011     855,312  Preinst.exe

File information for Systems Management Server 2.0 Alpha-based computers

   Date         Time   Version            Size    File name
   --------------------------------------------------------------------
   25-Feb-2003  14:20  2.0.1493.5124     831,760  Baseutil.dll   Alpha
   25-Feb-2003  14:20  2.0.1493.5124     192,272  Hman.dll       Alpha

Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.

WORKAROUND

To work around this problem, you can perform a site reset by running the SMS 2.0 Setup program on the secondary site server and by changing the SMS Service account to the new service account.

To perform a site reset on the secondary site server, follow these steps:

Close any SMS Administrator consoles that are open.
Click Start, point to Programs, click Systems Management Server, and then click SMS Setup.
Click Next two times, and then click Modify or reset the current installation.