FIX: A Commerce Server Application That Uses ASP.NET May Stop Responding or Quit Unexpectedly (818538)


The information in this article applies to:

  • Microsoft Commerce Server 2002 SP1
  • Microsoft Commerce Server 2002

SYMPTOMS

Microsoft Commerce Server 2002 applications that use Microsoft ASP.NET may stop responding (hang) or quit unexpectedly (crash) if the ASP.NET worker process is recycled.

CAUSE

This problem may occur if you use the Microsoft Win32 API TerminateProcess function to end the worker process. In this case, a DLL_PROCESS_DETACH call to DllMain does not occur. The Commerce Server Data Warehouse debugging functions must have a DLL_PROCESS_DETACH call to DllMain to keep track of the monitored process.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Commerce Server 2002 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The P1 version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version     Size       File name
   --------------------------------------------------------------
   06-May-2003  23:16  4.5.3052.0  2,505,041  Csdwctlg.dll
   06-May-2003  23:16  4.5.3052.0    618,832  Csdwsrvrdll.dll
   06-May-2003  23:16  4.5.3052.0  1,109,789  Csdwutil.dll
   06-May-2003  23:17  4.5.3052.0  1,003,768  Csoledbprovider.dll
   06-May-2003  23:17  4.5.3052.0    113,058  Dsdb3.dll
   06-May-2003  23:18  4.5.3052.0    398,924  Mscsups.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/26/2005
Keywords:kbHotfixServer kbQFE kbHotfixServer kbQFE kbCommServ2002preSP2fix kbfix kbbug KB818538 kbAudDeveloper
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