Error message in the Setupapi.log file when you try to remove a device (818522)

SYMPTOMS

When you try to remove a device, you may receive an error message that is similar to the following in the Setupapi.log file

#W001 Query-removal during uninstall of "IDE\DISKIC35L040AVVA07-0_______________________VA2OA50K\5&269BD72D&0&0.0.0" was vetoed by "IDE\DiskIC35L040AVVA07-0________________________VA2OA50K\5&269bd72d&0&0.0.0" (veto type 6: PNP_VetoDevice)

When you try to remove a device, each driver in the driver stack for that device receives a Query-Remove Input/Output Request Package (IRP). If the query is denied by one or more of the drivers, a veto message is written to the Setupapi.log file by the PnP Manager.

Note This error message is incomplete because it does not indicate the name of the driver that is issuing the vetoing.

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites.

Restart Requirement

A restart is required after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

      Date         Time   Version            Size    File name
   --------------------------------------------------------------
   03-May-2003  00:00  5.2.3790.9      2,158,592  Ntkrnlmp.exe
   27-Apr-2003  06:51  5.2.3790.9      2,063,872  Ntkrnlpa.exe     
   27-Apr-2003  06:51  5.2.3790.9      2,106,368  Ntkrpamp.exe
   03-May-2003  00:04  5.2.3790.9      2,148,864  Ntoskrnl.exe

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   03-May-2003  00:02  5.2.3790.9      5,603,840  Ntkrnlmp.exe     IA-64

MORE INFORMATION

To use this hotfix, create a new DWORD value, and then set the Data value to "1" for the following registry key: HKEY_Local_Machine\System\CurrentControlSet\Control\PnP\ReturnVetoDriverName
To do this, follow these steps.
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Click Start, click Run, type regedit, and then click OK.
Locate and click the following registry key: HKEY_Local_Machine\System\CurrentControlSet\Control\PnP\ReturnVetoDriverName
On the Edit menu, point to New, and then click DWORD Value.
In the right pane, double-click the new value.
In the Value data box, type 1, and then click OK.

After you install this hotfix, the error message in the Setupapi.log file is expanded to include the following information, where Bus is the type of bus, Device is the unique identification number of the device, Instance is the unique instance identification number, and Driver Name is the name of the driver that vetoed the removal of the device, Bus\Device\Instance\Driver\Driver Name:

IDE\DISKIC35L040AVVA07-0________________________VA2OA50K\5&269BD72D&0&0.0.0 was vetoed by IDE\DiskIC35L040AVVA07-0________________________VA2OA50K\5&269bd72d&0&0.0.0\Driver\Disk

Note The error message does not always follow the Driver\Driver Name naming format. For example, when the NTFS file system vetoes the removal of the device, the error message says "FileSystem\Ntfs, instead of "Driver\Driver Name."

After you apply this hotfix and add the new registry value, certain PnP Configuration Manager Functions may behave differently. For example, if a device ejection request fails, the dialog box that is displayed by the CM_Request_Device_Eject_Ex function will not contain the friendly name of the device. Instead, the dialog box will contain the PnP ID with the driver name appended (such as IDE\DiskIC35L040AVVA07-0________________________VA2OA50K\5&269bd72d&0&0.0.0\Driver\Disk). If this behavior is not what you want, you can delete the registry key, and the behavior of the system will return to the default behavior (the way it behaved before the hotfix).

For more information about the CM_Request_Device_Eject_Ex function, visit the following Microsoft Web site:

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/install/hh/install/cfgmgrfn_96d92b58-b006-4c9d-bfbd-d5cd620f343f.xml.asp

The Setupapi.log file is located at the following location:

%windir%\setupapi.log

For more information about the Setupapi.log file, visit the following Microsoft Web site: http://msdn.microsoft.com/library/default.asp?url=/library/en-us/install/hh/install/troubleshoot_836ef6f8-9331-4228-8b49-65484adef442.xml.asp