"No Users Were Found Containing Mailboxes in the Database(s) Specified" Error Message Occurs When You Run the Mailbox Merge Wizard (818469)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Windows Small Business Server 2003, Premium Edition
  • Microsoft Windows Small Business Server 2003, Standard Edition

SYMPTOMS

When you use the Microsoft Exchange Mailbox Merge Wizard to export mailboxes from a Microsoft Exchange Server 2003 computer, when you select the database where you want to extract the messages from, you receive the following error message:
No users were found containing mailboxes in the database(s) specified. Please specify another domain controller in the domain containing the users. If users are present in more than one domain, do not specify a domain controller. In this case, the program will query the Global Catalog for users that have mailboxes in the selected database(s).

CAUSE

This problem may occur if you run the Microsoft Exchange 2000 Mailbox Merge Wizard (Exmerge.exe) program to extract messages from a database on an Exchange Server 2003 computer.

Note If you upgrade an Exchange 2000 computer to Exchange Server 2003, the Exchange 2000 version of the Mailbox Merge Wizard may not be replaced with the Exchange Server 2003 version. As a result, you may be using the Exchange 2000 version of the Mailbox Merge Wizard when you try to extract messages from your server.

To determine the version of the Mailbox Merge Wizard:
  1. Right-click Exmerge.exe in the Exchsrvr\Bin folder, and then click Properties.
  2. Click the Version tab, and then view the information next to File version.
The version of Exmerge.exe included on the Exchange 2000 CD-ROM is 6.0.4417.0.

RESOLUTION

To resolve this problem, use the Exchange 2003 version of Exmerge.exe. You can obtain an updated copy of Exmerge from Microsoft. To do this, visit the following Microsoft Web site:

http://www.microsoft.com/exchange/tools/2003.asp


Exmerge.exe and Exmerge.ini must be copied to the \Program Files\Exchsrvr\Bin folder to function.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about the Microsoft Exchange Mailbox Merge program, click the following article number to view the article in the Microsoft Knowledge Base:

174197 XADM: Microsoft Exchange Mailbox Merge Program (Exmerge.exe) Information

Modification Type:MinorLast Reviewed:11/10/2005
Keywords:kberrmsg kbprb KB818469
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