Xbox: The game disc is scratched or will not play (818357)


The information in this article applies to:

  • Xbox Video Game System
  • Xbox Console
  • Xbox Live
  • Xbox Live Starter Kit

SYMPTOMS

Disc is scratched or does not work .

THINGS TO TRY

  1. If the game disc appears not to work, first assure the game disc is clean:
    1. Hold disc by the edges without touching the surface with your fingers.
    2. Clean the disc with a soft cloth, lightly wiping from the center outwards.
    3. Do not use solvents or chemicals to clean the disc.
    4. Try to play the game again.
  2. Press the power button once to turn off the Xbox console and press it again to restart.
  3. Try other game discs in the Xbox console to confirm that the problem is only with the one disc. It is important to determine if the problem is with this one disc only (disc is the source of the problem), or if the problem is with multiple discs (hardware is the source of the problem).
Modification Type:MinorLast Reviewed:10/25/2005
Keywords:kbXboxConsole kbxboxext kbXBoxGames kbXBGames kbtshoot kbXboxPacRim kbXboxEurope kbXboxAmericas kbPubTypeKC kbinfo KB818357
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