English Grammar feature does not work and Smart Tags are missing after you upgrade to Office 2003 from Office XP (818243)


The information in this article applies to:

  • Microsoft Office Professional Edition 2003
  • Microsoft Office Excel 2003
  • Microsoft Office FrontPage 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Word 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Student and Teachers Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003

SYMPTOMS

When you upgrade Microsoft Office XP to Office 2003 on a Microsoft Windows 2000-based computer, or on a Windows XP-based computer, when you try to use the English Grammar feature, English Grammar does not work. Also, Smart Tags are missing from your Office programs.

CAUSE

This problem may occur if you have not installed Windows 2000 Service Pack 4 (SP4) or Windows XP Service Pack 1 (SP1).

RESOLUTION

To resolve this problem, download and install either Windows 2000 SP4 or Windows XP SP1. To install and download these service packs and any updates that you want, visit the following Microsoft Web site:

http://windowsupdate.microsoft.com

WORKAROUND

If you cannot install one of these service packs, follow these steps to work around the problem:
  1. Click Start, point to All Programs, and then click Microsoft Word.
  2. Click Tools, and then click Spelling and Grammar.

    This triggers an Install On-Demand of the files that are required for the English Grammar feature to function correctly.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:9/27/2006
Keywords:kbsetup kbsmarttags kbproof kbfunctions kbUpgrade kbprb KB818243 kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.