When you cancel an Office 2003 installation, not all registry entries are removed (818242)


The information in this article applies to:

  • Microsoft Office Professional Edition 2003
  • Microsoft Office Excel 2003
  • Microsoft Office FrontPage 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Word 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Student and Teachers Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you cancel installation of Microsoft Office 2003, you may notice the following behavior. If you compare the registry entries that exist after you stopped the installation with the entries that existed before you started the installation, you find that some registry entries have not been removed.

CAUSE

This problem occurs because when you cancel the installation, the Msocache folder is removed. The Msocache folder is used for the Local Installation Source CAB files during Office 2003 installation. The Msocache folder also contains the information for the Improved Error Reporting and Extended Error Messages (with additional help) features. When you cancel the installation, the Improved Error Reporting and Extended Error Messages files are removed when the Local Installation Source files are removed. However, the registry keys that point to the files for these two features are not removed.

RESOLUTION

To resolve this problem, manually remove the registry keys that point to the Improved Error Reporting and Extended Error Messages files.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. To remove these registry keys, follow these steps:
  1. Quit all Office programs.
  2. Click Start, and then click Run.
  3. In the Open box, type regedit, and then click OK.
  4. In Registry Editor, select the following subkey (folder): HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\microsoft.watson.alrtintl.data
  5. Right-click microsoft.watson.alrtintl.data, and then click Delete.
  6. Select the following subkey (folder): HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\microsoft.watson.watsonrc.data
  7. Right-click microsoft.watson.watsonrc.data, and then click Delete.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:8/29/2006
Keywords:kbsetup kbRegistry kbwindowsinstaller kbprb KB818242 kbAudEndUser kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.