SYMPTOMS
When you follow these steps on your Microsoft Exchange server to view the history of an e-mail message, Exchange System Manager may quit unexpectedly:
- In System Manager, you click Message Tracking Center.
- You click a sender and then click Find Now.
- In the results of that search, you open a message and then click Message History.
- In the Location row, you click an Exchange server.
Also, DCOM event ID 10009 may appear in the event log.
RESOLUTION
Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824282
September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-------------------------------------------------------
06-May-2003 18:23 6.0.6462.0 69,632 Ccmproxy.dll
06-May-2003 18:23 6.0.6462.0 2,109,440 Cdoexm.dll
06-May-2003 18:23 6.0.6462.0 8,466,432 Exadmin.dll
06-May-2003 18:24 6.0.6462.0 1,867,776 Exmgmt.exe
06-May-2003 18:24 6.0.6462.0 73,728 Inproxy.dll
06-May-2003 18:24 6.0.6462.0 2,969,600 Mad.exe
06-May-2003 18:23 6.0.6462.0 4,648,960 Maildsmx.dll
06-May-2003 18:24 6.0.6462.0 77,824 Pcproxy.dll
06-May-2003 18:24 6.0.6462.0 94,208 X400prox.dll
Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3).
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378
How to Obtain the Latest Exchange 2000 Server Service Pack