Start Menu and Windows Task Bar Are Missing After You Upgrade to Windows XP (818150)

SYMPTOMS

When you upgrade your computer to Microsoft Windows XP, the Start menu and the Windows taskbar may be missing. Also, when you press CTRL+ESC, the Start menu does not appear. However, if you start Windows XP in Safe mode, the Start menu appears correctly.

CAUSE

This problem may occur if you have a built-in video adapter on your computer's motherboard, and then you install second video adapter on your computer.

RESOLUTION

To correct this problem, turn off the built-in video adapter.

For more information about how to turn off the built-in video adapter, see the documentation that came with your computer.

For information about how to contact your computer manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

MORE INFORMATION

For additional information about using multiple monitors, click the following article number to view the article in the Microsoft Knowledge Base:

307873 HOW TO: Configure and Use Multiple Monitors in Windows XP