Printing a file that contains a Visio 2002 object causes some text in object to overprint (818076)


The information in this article applies to:

  • Microsoft Office XP
  • Microsoft PowerPoint 2002
  • Microsoft Visio 2002 Professional
  • Microsoft Visio 2002 Standard
  • Microsoft Word 2002

SYMPTOMS

When you print a file that contains an embedded Visio object in one of the programs that are listed at the beginning of this article, some of the text contained in the Visio object is printed on top of other text.

CAUSE

This problem occurs with the following characters:
  • Full-width Alpha Characters
  • Half-width Katakana Characters
  • Full-width Symbol Characters

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Global version of this fix should have the following file attributes or later: 
   Date       Time       Size        File name     
   -------------------------------------------------------
  22-Apr-2003 10:07:45  10,140,944   Sharedff.msp
  22-Apr-2003 8:22:21    3,967,144   Sharedop.msp
After the hotfix is installed, the Global version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date        Time    Version     Size       File name     
   -------------------------------------------------------
  21-Apr-2003 18:00:12 10.0.5215.0 9939528   Mso.dll
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbprint kbprb kbbug kbfix KB818076
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