RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem,
obtain the latest service pack for Microsoft Office XP. For additional
information, click the following article number to view the article in the
Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported fix is now available
from Microsoft, but it is only intended to correct the problem described in
this article. Only apply it to systems that are experiencing this specific
problem. This fix may receive additional testing to further ensure product
quality. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Office XP service pack that contains this
fix.
To resolve this problem immediately, contact Microsoft Product
Support Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit the
following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
Client Update
The Global version of this fix should have the following file
attributes or later:
Date Time Size File name
--------------------------------------------
04-Apr-2003 19:03 4,025,192 Fp5autlop.msp
After the hotfix is installed, the Global version of this fix
will have the file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------
06-Jan-2003 19:04 10.0.4803.0 137,824 Fp5amsft.dll
09-Aug-2002 03:20 10.0.4406.0 952,904 Fp5autl.dll
09-Aug-2002 03:20 10.0.4406.0 604,744 Fp5awec.dll
03-Apr-2003 07:13 10.0.5201.0 1,382,984 Fp5awel.dll
24-Oct-2002 18:44 10.0.4622.0 4,254,280 Fpeditax.dll
24-Jan-2003 01:04 10.0.4921.0 834,120 Owssvr.dll
Full File Update
The Global version of this fix should have the following file
attributes or later:
Date Time Size File name
--------------------------------------------
04-Apr-2003 21:59 9,554,684 Fp5autlff.msp
After the hotfix is installed, the Global version of this fix
will have the file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------
12-Jun-2002 21:07 10.0.4205.0 105,032 Cfgwiz.exe
06-Jan-2003 19:04 10.0.4803.0 137,824 Fp5amsft.dll
12-Jun-2002 21:07 10.0.4205.0 36,424 Fp5areg.dll
09-Aug-2002 03:20 10.0.4406.0 952,904 Fp5autl.dll
09-Aug-2002 03:20 10.0.4406.0 604,744 Fp5awec.dll
03-Apr-2003 07:13 10.0.5201.0 1,382,984 Fp5awel.dll
12-Jun-2002 21:07 10.0.4205.0 27,208 Fpadmdll.dll
24-Oct-2002 18:44 10.0.4622.0 4,254,280 Fpeditax.dll
12-Jun-2002 21:07 10.0.4205.0 395,848 Fpmmc.dll
24-Jan-2003 01:04 10.0.4921.0 834,120 Owssvr.dll
12-Jun-2002 21:07 10.0.4205.0 346,696 Owstimer.exe
This fix is
a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have
Office XP SP-2 installed. For additional information about Office XP SP-2,
click the following article number to see the article in the Microsoft
Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to
install this fix. For additional information about the Windows Installer
requirement for post-Office XP SP-2 fixes, click the following article number
to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0