"The controls for Microsoft Project Web Access could not be downloaded correctly" error message when you start Microsoft Project Web Access (818046)


The information in this article applies to:

  • Microsoft Project Server 2002
  • Microsoft Project Web Access
  • Microsoft Office Project Server 2003

SYMPTOMS

When you start Microsoft Project Web Access, you may receive several script errors, and then you receive the following error message:
The controls for Microsoft Project Web Access could not be downloaded correctly.
Please check your security settings in Internet Explorer or contact your system administrator.

CAUSE

This issue may occur if your installation of Microsoft Internet Explorer is configured to block ActiveX controls, or if your user account does not have the correct permissions to install ActiveX controls.

RESOLUTION

To resolve this issue, remove any controls that may have already been downloaded, and then use one or more of the following methods:
  • Method 1: Configure Internet Explorer to permit the downloading of ActiveX controls.
  • Method 2: Log on to your computer as Administrator, and then start Project Web Access to download the ActiveX controls.
  • Method 3: Manually register the ActiveX controls.

Remove any Controls Already Downloaded

Project 2003

  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click the General tab, and then click Settings.
  4. Click View Objects.
  5. Right-click Pj11enuC Class, and then click Remove.
  6. Right-click PjAdoInfo3 Class, and then click Remove.
  7. Close the View Objects window, and then click OK two times.

Project 2002

  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click the General tab, and then click Settings.
  4. Click View Objects.
  5. Right-click Pj10enuC Class, and then click Remove.
  6. Right-click PjAdoInfo2 Class, and then click Remove.
  7. Close the View Objects window, and then click OK two times.

Method 1: Configure Internet Explorer Permissions for ActiveX Controls

  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click the Security tab, click Trusted Sites, and then click Sites.
  4. In the Add this Web site to the zone box, type the Web address for your Microsoft Project Web Access site if it is not already present. Click Add, and then click OK.
  5. Click Custom Level.
  6. For the following five ActiveX controls and plug-ins settings, click either Enable or Prompt, depending on whether you want to be prompted before you load ActiveX controls:
    • Download signed ActiveX controls
    • Download Unsigned ActiveX controls
    • Initialize script ActiveX Controls no marked as Safe
    • Run ActiveX controls
    • Scripts ActiveX controls marked safe for scripts

Method 2: Log on to the Computer as Administrator

  1. Log on to the computer as Administrator.
  2. Start Microsoft Project Web Access. This will download and register all the ActiveX controls on the Project Web Access site.

Method 3: Manually Register ActiveX Controls

Project 2003

The ActiveX controls reside in two .cab files that are located on your Microsoft Project Server site in the following folder:

Microsoft Project Server\IIS Virtual Root\Objects

The two .cab files are:
  • Pjclient.cab
  • Pjcintl.cab (in the 1033 subfolder or other language folders)
These two cab files contain the following files:
  • Pjcintl.cab:
    • Pj11enuc.dll
    • LangCabENU11.inf (This file is not required for the manual installation of controls.)
  • Pjclient.cab:
    • Pjclient11.inf (This file is not required for the manual installation of controls.)
    • Pjres11c.dll
    • Pjpront11.dll
    • Pjquery11.ocx
    • Pjtextconv11.dll
    • Pjcalendar11.ocx
    • Pjgrid11.ocx
    • Pjoffline11.ocx
    • Pjoutlook11.ocx
    • Pjsecurity11.ocx
    • Pjupdate11.ocx
  1. Log on to your computer as Administrator.
  2. Connect to Project Server, and then copy the Pjclient.cab file and the Pjcintl.cab file from the Microsoft Project Server\IIS Virtual Root\Objects folder. Paste the files in a folder on your computer.
  3. Double-click the Pjcintl.cab file to open it, and then click the Pj11enuc.dll file.
  4. On the File menu, click Extract.
  5. Expand My Computer, expand Local Disk (C:), expand Windows, and then click Downloaded Program Files.
  6. Click Extract.
  7. Close the Pjcintl.cab file.
  8. Double-click Pjclient.cab to open it, and then click Select all on the Edit menu.
  9. On the File menu, click Extract.
  10. Expand My Computer, expand Local Disk (C:), expand Windows, and then click Downloaded Program Files.
  11. Click Extract.
  12. Close the Pjclient.cab file.
  13. Click Start, click Run, type CMD, and then click OK.
  14. Type CD %windir%\Downloaded Program Files, and then press ENTER.
  15. Type regsvr32 pj11enuc.dll , and then press ENTER.
  16. Type regsvr32 pjres11c.dll, and then press ENTER.
  17. Type for %i in (pj*.dll) do regsvr32 %i, and then press ENTER.
  18. Confirm that registration was successful in each of the windows that open. Click OK to close each regsvr32 window.
  19. Type for %i in (pj*.ocx) do regsvr32 %i, and then press ENTER.
  20. Confirm that registration was successful in each of the windows that open. Click OK to close each regsvr32 window.

Project 2002

The ActiveX controls reside in two .cab files that are located on your Microsoft Project Server site in the following folder:

Microsoft Project Server\IIS Virtual Root\Objects

The two .cab files are:
  • Pjclient.cab
  • Pjcintl.cab (in the 1033 subfolder or other language folders)
These two cab files contain the following files:
  • Pjcintl.cab:
    • Pj10enuc.dll
  • Pjclient.cab:
    • Pjres10c.dll
    • Pjtextconv2.dll
    • Pjcalendar2.ocx
    • Pjgrid2.ocx
    • Pjoffline2.ocx
    • Pjoutlook2.ocx
    • Pjsecurity2.ocx
    • Pjupdate2.ocx
  1. Log on to your computer as Administrator.
  2. Connect to Microsoft Project Server, and then copy the Pjclient.cab and the Pjcintl.cab files from the Microsoft Project Server\IIS Virtual Root\Objects folder. Paste the files to a folder on your computer.
  3. Double-click the Pjcintl.cab file to open it, and then select the Pj10enuc.dll file.
  4. On the File menu, click Extract.
  5. Expand My Computer, expand Local Disk (C:), expand Windows, and then click Downloaded Program Files.
  6. Click Extract.
  7. Close Pjcintl.cab.
  8. Double-click Pjclient.cab to open it, and then click Select all on the Edit menu.
  9. On the File menu click Extract.
  10. Expand My Computer, expand Local Disk (C:), expand Windows, and then click Downloaded Program Files.
  11. Click Extract.
  12. Close Pjclient.cab.
  13. Click Start, click Run, type CMD, and then click OK.
  14. Type CD %windir%\Downloaded Program Files, and then press ENTER.
  15. Type regsvr32 pj10enuc.dll, and then press Enter
  16. Type regsvr32 pjres10c.dll, and then press ENTER.
  17. Type for %i in (pj*.dll) do regsvr32 %i, and then press ENTER.
  18. Confirm that registration was successful in each of the windows that open. Click OK to close each regsvr32 window.
  19. Type for %i in (pj*.ocx) do regsvr32 %i, and then press ENTER.
  20. Confirm that registration was successful in each of the windows that open. Click OK to close each regsvr32 window.
Modification Type:MinorLast Reviewed:11/18/2004
Keywords:kberrmsg kbprb KB818046
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