The Exchange Information Store Service (Store.exe) Stops Responding in Exmime.dll (818008)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
  • Microsoft Exchange 2000 Enterprise Server

SYMPTOMS

When the Microsoft Exchange Information Store service (Store.exe) processes messages with recipient display names that use Unicode Translation Format-8 (UTF-8)-encoded double-byte character set (DBCS) characters, the service may unexpectedly stop responding (crash) in Exmime.dll.

CAUSE

This problem may occur in situations where one or more recipient names in the To: line or the Cc: line of a message contains UTF-8-encoded DBCS characters, and Exchange 2000 incorrectly processes the UTF-8-encoded DBCS characters in the recipient name.

RESOLUTION

Cumulative Rollup Information

To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Information Store service

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date        Time  Version    Size      File name
   ---------------------------------------------------
   23-Apr-2003 17:33 6.0.6458.0 3,915,776 Cdoex.dll
   23-Apr-2003 17:18 6.0.6458.0   827,392 Davex.dll
   23-Apr-2003 14:08 6.0.6458.0   577,536 Dsaccess.dll
   23-Apr-2003 17:28 6.0.6458.0   184,320 Dscmsg.dll
   23-Apr-2003 17:33 6.0.6458.0 3,575,808 Excdo.dll
   23-Apr-2003 14:08 6.0.6458.0   258,048 Exmime.dll
   23-Apr-2003 17:18 6.0.6458.0 2,138,112 Exoledb.dll
   23-Apr-2003 14:06 6.0.6458.0    81,920 Exosal.dll
   23-Apr-2003 17:19 6.0.6458.0   307,200 Exprox.dll
   23-Apr-2003 13:17 6.0.6458.0    49,152 Mdbevent.dll
   23-Apr-2003 17:41 6.0.6458.0 2,285,568 Mdbmsg.dll
   23-Apr-2003 13:17 6.0.6458.0    32,768 Mdbrole.dll
   23-Apr-2003 14:08 6.0.6458.0    24,576 Mdbtask.dll
   23-Apr-2003 14:07 6.0.6458.0 4,648,960 Store.exe
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about Unicode and character sets in Exchange 2000 Server, click the following article number to view the article in the Microsoft Knowledge Base:

325621 XGEN: Unicode and Character Sets in Exchange 2000 Server

Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbQFE kbfix kbExchange2000preSP4fix kbbug KB818008
©2004 Microsoft Corporation. All rights reserved.