MSBBN: Cannot Configure Base Station During Setup or Connect to a Network (817459)


The information in this article applies to:

  • Microsoft Broadband Networking Wireless Base Station MN500
  • the operating system: Microsoft Windows Millennium Edition

SYMPTOMS

You cannot configure your broadband base station during setup. If you cancel setup and try to manually configure the base station, you can obtain a base station Internet Protocol (IP) address but you cannot connect to the network. You also cannot logon to the Base Station Management Tool.

CAUSE

This issue may be caused by the Verizon Communications PPPoE dialer software. This issue has been known to occur with Windows Millennium Edition.

RESOLUTION

To resolve this issue, you must remove the Verizon software from your computer.

To remove the Verizon software, follow these steps.

Note Have your Verizon username and password available, you must have them to connect to the Internet.
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. Locate and remove all programs that contain Verizon in their name.
  4. Restart your computer.
  5. Re-run setup.

MORE INFORMATION

If you are still having difficulties connecting to the Internet, confirm your base station configuration.

For additional information about how to manually configure your base station, click the following article numbers to view the articles in the Microsoft Knowledge Base:

810964 MSBBN: How to Manually Configure Your Base Station With Windows

331950 MSBBN: How to Manually Configure the MN-500 Wireless Base Station

For information about how to contact Verizon Communications, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MinorLast Reviewed:9/27/2004
Keywords:kb3rdparty kbBug kbprb KB817459 kbAudEndUser
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