RESOLUTION
Windows XP
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any
other hotfixes.
File information
The English version of this fix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Windows XP
Date Time Version Size File name Platform
------------------------------------------------------------------
04-Apr-2003 17:34 5.1.2600.1199 517,632 Winlogon.exe x86
Windows XP 64-Bit Edition
Date Time Version Size File name Platform
------------------------------------------------------------------
04-Apr-2003 17:33 5.1.2600.1199 646,656 Winlogon.exe IA-64
Windows 2000
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
24-Mar-2003 21:47 5.0.2195.6688 42,256 Basesrv.dll
14-Feb-2003 19:49 5.0.2195.6660 222,992 Gdi32.dll
24-Mar-2003 21:47 5.0.2195.6688 710,928 Kernel32.dll
24-Mar-2003 21:47 5.0.2195.6669 333,072 Msgina.dll
24-Mar-2003 21:48 5.0.2195.6692 90,200 Rdpwd.sys
07-Mar-2003 21:41 5.0.2195.6680 3,988,992 Sp3res.dll
24-Mar-2003 21:47 5.0.2195.6688 380,176 User32.dll
24-Mar-2003 21:47 5.0.2195.6685 385,296 Userenv.dll
24-Mar-2003 21:47 5.0.2195.6692 1,627,888 Win32k.sys
11-Mar-2003 14:15 5.0.2195.6682 181,008 Winlogon.exe
14-Feb-2003 19:49 5.0.2195.6655 243,472 Winsrv.dll