PRB: Advancing the System Date Settings Before an Upgrade Causes Dynamic Update to Stop Responding (816484)


The information in this article applies to:

  • Microsoft Windows XP 64-Bit Edition Version 2003
  • Microsoft Windows Server 2003, Datacenter Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Small Business Server 2003, Premium Edition
  • Microsoft Windows Small Business Server 2003, Standard Edition

SYMPTOMS

During an upgrade to Microsoft Windows Server 2003, you receive the following error message:
Can't contact the dynamic update server, server not available.

CAUSE

If the system time and date settings are very different from the current time and date settings (for example, the date is set some years in the future), the Dynamic Update Server cannot communicate correctly. This is because the time and date stamp of the client and server do not match.

RESOLUTION

Make sure that the system that is being upgraded has the correct time and date settings before you start the upgrade.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:1/15/2004
Keywords:kbprb KB816484 kbAudDeveloper
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