SYMPTOMS
If you open a
Web folder that is configured with integrated authentication (NTLM or Kerberos authentication), open a subfolder, and then try to copy a file to the subfolder, you may receive
the following error message:
Cannot copy Filename: Access is denied. Make
sure the disk is not full or write-protected and that the file is not currently
in use.
When you try to save to a Web folder in Excel, Outlook, and PowerPoint, you may receive the following error message:
Cannot save 'Filename'. The folder is marked as 'Read Only'.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains
this fix.
To resolve this problem immediately, contact Microsoft
Product Support Services to obtain the fix. For a complete list of Microsoft
Product Support Services phone numbers and information about support costs,
visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
------------------------------------------------------
03-Mar-2003 12:58 5.1.2600.1178 61,952 Webclnt.dll