Mouse Does Not Function After You Start Windows XP (815918)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition

SYMPTOMS

When you start your computer, the mouse may not be available.

CAUSE

This may occur when you have upgraded a Hewlett Packard (HP) Pavilion series computer to the Microsoft Windows XP operation system. Not all HP Pavilion series computers are compatible with the Windows XP operating system, and installing Windows XP can cause odd behaviors and errors to occur.

RESOLUTION

You must remove the Windows XP operating system and restore the original operating system for the HP Pavilion computer. For additional information about removing the Windows XP operating system, click the following article number to view the article in the Microsoft Knowledge Base:

303661 How to Uninstall Windows XP and Revert to a Previous Operating System

MORE INFORMATION

For more information about Windows XP compatibility with HP Pavilion series of computers, visit the following HP Web site to view the "HP Pavilion Desktop PCs - Microsoft Windows XP Support Statement":


http://www.hp.com/cposupport/personal_computing/support_doc/bph06720.html

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

REFERENCES

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MinorLast Reviewed:3/19/2003
Keywords:kbprb KB815918
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