WD2000: Word and Lotus Notes Appear to Stop Responding When You Save Changes to a Document (815681)


The information in this article applies to:

  • Microsoft Word 2000

SYMPTOMS

If you open a Word 2000 document in a Lotus Notes database in Rich Text Format (RTF) and make changes, both Word and Lotus Notes may appear to stop responding (hang) when you save the document.

CAUSE

This problem may occur if either of the following conditions exist:
  • You make changes to a large Word 2000 document that contains graphics.
  • You copy and paste large amounts of text and graphics from one Word document to another.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Global version of this fix should have the following file attributes or later: 
   Date         Time   Size       File name
   --------------------------------------------
   01-Mar-2003  05:59  4,526,276  Winwordff.msp
   01-Mar-2003  04:53  2,934,172  Winword.msp
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version     Size       File name
   ------------------------------------------------------
   27-Feb-2003  19:05  9.0.0.7427  8,462,387  Winword.exe
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0


WORKAROUND

To work around this problem, use either of the following methods:
  • Increase the available RAM in your computer.
  • Open the Word document in Lotus Notes in Text mode.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbOffice2000preSP4fix kb3rdparty kbenv kbbug kbfix KB815681
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