You Cannot Log On to Secure Web Page After You Install the August 22, 2002 Cumulative Patch for Internet Explorer (815628)


The information in this article applies to:

  • Microsoft Internet Explorer 5.5

SYMPTOMS

When you visit a Web site that contains both secure (https) and non-secure (http) Web pages, and you try to log on to a secure Web page, the Logon dialog box does not appear and you cannot type your user name and password. You may be redirected to a blank gray page.

CAUSE

This problem may occur if both of the following conditions are true:
  • Your Web pages are displayed in frames.
  • You install the cumulative patch for Microsoft Internet Explorer dated August 22, 2002.
For additional information about the cumulative patch, click the following article number to view the article in the Microsoft Knowledge Base:

323759 MS02-047: August 22, 2002, Cumulative Patch for Internet Explorer

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Internet Explorer 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   25-Mar-2003  17:45  5.50.4927.2500    482,064  Wininet.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbQFE kbIE550PreSP3fix kbfix kbbug kbprb KB815628
©2004 Microsoft Corporation. All rights reserved.