XADM: Error with Event ID 623 Occurs When Client Computers Try to Connect to the Information Store (815417)


The information in this article applies to:

  • Microsoft Exchange 2000 Server

SYMPTOMS

Clients cannot connect to the information store. One or more of the following events are recorded in the application event log:Event Type: Error
Event Source: ESE
Event Category: Transaction Manager
Event ID: 623
Computer: Computer_Name
Description: Information Store (3524) 23f6e44f-dd32-4f25-aff7-8af40e5904bb: The version store for this instance (3) has reached its maximum size of 155Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back.
Possible long-running transaction:
SessionID: 0xBFE49020
Session-context: 0x00000000
Session-context ThreadID: 0x00001350
Event Type: Error
Event Source: ESE
Event Category: Transaction Manager
Event ID: 623
Computer: Computer_Name
Description: Information Store (3524) 26ed7c47-1467-4e1b-9798-c12dbdd5f3dd: The version store for this instance (1) has reached its maximum size of 155Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back.
Possible long-running transaction:
SessionId: 0xBFE40C20
Session-context: 0x00000000
Session-context ThreadId: 0x000017E8

WORKAROUND

To work around this issue, restart the Information Store service.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   03-Jun-2003  22:46  6.0.6472.0      3,915,776  Cdoex.dll        
   03-Jun-2003  22:40  6.0.6472.0        827,392  Davex.dll        
   03-Jun-2003  22:38  6.0.6472.0        577,536  Dsaccess.dll     
   03-Jun-2003  21:47  6.0.6472.0        184,320  Dscmsg.dll       
   03-Jun-2003  22:46  6.0.6472.0      3,575,808  Excdo.dll        
   03-Jun-2003  22:38  6.0.6472.0        258,048  Exmime.dll       
   03-Jun-2003  22:40  6.0.6472.0      2,138,112  Exoledb.dll      
   03-Jun-2003  22:36  6.0.6472.0         81,920  Exosal.dll       
   03-Jun-2003  22:40  6.0.6472.0        307,200  Exprox.dll       
   03-Jun-2003  21:39  6.0.6472.0         49,152  Mdbevent.dll     
   03-Jun-2003  22:08  6.0.6472.0      2,285,568  Mdbmsg.dll       
   03-Jun-2003  21:41  6.0.6472.0         32,768  Mdbrole.dll      
   03-Jun-2003  22:38  6.0.6472.0         24,576  Mdbtask.dll      
   03-Jun-2003  22:37  6.0.6472.0      4,648,960  Store.exe
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information about how to obtain the latest Exchange 2000 Server service pack, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.
Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbQFE kbfix kbExchange2000preSP4fix kbbug KB815417 kbAudITPRO
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