OWC Pivot Control Returns "#Value!" from a Virtual Cube Process (815407)


The information in this article applies to:

  • Microsoft Office XP Web Components

SYMPTOMS

When you try to view or expand data if you use the Office XP Web Components (OWC) pivot table to pull data from a virtual Online Analytical Processing (OLAP) cube, the cells of the pivot table may return the "#Value!" error.

CAUSE

The "#Value!" errors appear when the cube is processed and an Auto Synch occurs. Scrolling to non-visible data or the control losing focus and then regaining focus can trigger the Auto Synch. The "#Value!" error indicates that the server cube and the local cache are no longer synchronized and you must refresh the PivotTable. You can disable the Auto Synch by using the ;Auto Synch Period=0; command in the connection string. The Office XP Web Components do not use this setting in the connection string. The fix that is described in this article makes it possible for you to use 'Auto Synch Period=0' to avoid the "#Value!" error.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: 
   Date         Time   Size        File name
   -------------------------------------------------------
   25-Mar-2003  03:20  14,698,764  Owc10ff.msp (full file)
   25-Mar-2003  01:23   2,814,564  Owc10op.msp (client)
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version       Size       File name
   ------------------------------------------------------
   20-Mar-2003  07:09  10.0.5119.0   7,322,696  Owc10.dll
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbenv kbprb kbbug kbfix kbofficexppresp3fix KB815407
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