RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-----------------------------------------------------------
08-Apr-2003 16:34 5.0.2195.6688 42,256 Basesrv.dll
17-Jan-2003 16:06 5.0.2195.6656 236,304 Cmd.exe
08-Apr-2003 16:34 5.0.2195.6660 233,232 Gdi32.dll
08-Apr-2003 16:34 5.0.2195.6688 710,928 Kernel32.dll
08-Apr-2003 16:34 5.0.2195.6669 333,584 Msgina.dll
08-Apr-2003 05:54 5.0.2195.6701 90,232 Rdpwd.sys
28-Mar-2003 20:50 5.0.2195.6680 3,988,992 Sp3res.dll
08-Apr-2003 16:34 5.0.2195.6688 403,216 User32.dll
08-Apr-2003 16:34 5.0.2195.6701 386,320 Userenv.dll
08-Apr-2003 16:26 5.0.2195.6702 1,628,752 Win32k.sys
08-Apr-2003 05:48 5.0.2195.6701 181,008 Winlogon.exe
08-Apr-2003 16:34 5.0.2195.6699 252,176 Winsrv.dll
08-Apr-2003 05:54 5.0.2195.6701 90,200 Rdpwd.sys
08-Apr-2003 16:34 5.0.2195.6688 710,928 Kernel32.dll
08-Apr-2003 16:34 5.0.2195.6702 1,628,752 Win32k.sys
08-Apr-2003 16:34 5.0.2195.6699 252,176 Winsrv.dll