SYMPTOMS
When you start Configuration Manager on a Microsoft Windows 2000 Server-based computer
or on a Microsoft Windows XP-based computer, you may
receive either of the following error messages on a blue screen:
STOP 0x00000051 (0x0000000c, 0xc0000005, 0x????????,
0x????????)
STOP 0x0000001E,{0xc0000005,
0x8046c40e, 0x00000000, 0x????????}
Note Each "?" character represents a variable value.
RESOLUTION
Windows 2000
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows
2000 service pack
The English
version of this update has the file attributes (or later) that are listed in
the following table. The dates and times for these files are listed in
coordinated universal time (UTC). When you view the file information, it is
converted to local time. To find the difference between UTC and local time, use
the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-----------------------------------------------------------
30-Mar-2003 14:03 5.0.2195.6688 42,256 Basesrv.dll
14-Feb-2003 17:49 5.0.2195.6660 222,992 Gdi32.dll
30-Mar-2003 14:03 5.0.2195.6688 710,928 Kernel32.dll
30-Mar-2003 14:03 5.0.2195.6669 333,072 Msgina.dll
30-Mar-2003 14:03 5.0.2195.6685 476,944 Ntdll.dll
28-Mar-2003 17:50 5.0.2195.6680 3,988,992 Sp3res.dll
30-Mar-2003 14:03 5.0.2195.6688 380,176 User32.dll
30-Mar-2003 14:03 5.0.2195.6685 385,296 Userenv.dll
14-Feb-2003 17:49 5.0.2195.6655 243,472 Winsrv.dll
28-Mar-2003 16:19 5.0.2195.6696 1,693,952 Ntkrnlpa.exe
28-Mar-2003 16:19 5.0.2195.6696 1,714,944 Ntkrpamp.exe
28-Mar-2003 16:19 5.0.2195.6696 1,672,448 Ntoskrnl.exe
28-Mar-2003 16:19 5.0.2195.6696 1,694,912 Ntkrnlmp.exe
11-Mar-2003 12:15 5.0.2195.6682 181,008 Winlogon.exe
04-Feb-2003 17:15 5.0.2195.6661 29,264 Mountmgr.sys
21-Mar-2003 18:43 5.0.2195.6692 90,232 Rdpwd.sys
28-Mar-2003 16:17 5.0.2195.6696 1,628,688 Win32k.sys
21-Mar-2003 18:43 5.0.2195.6692 90,200 Rdpwd.sys
30-Mar-2003 14:03 5.0.2195.6688 710,928 Kernel32.dll
30-Mar-2003 14:03 5.0.2195.6685 476,944 Ntdll.dll
14-Feb-2003 17:49 5.0.2195.6655 243,472 Winsrv.dll
30-Mar-2003 14:03 5.0.2195.6696 1,628,688 Win32k.sys
Windows XP
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Windows XP
Date Time Version Size File name
--------------------------------------------------------------
06-Jun-2003 20:21 5.1.2600.1232 1,896,448 Ntkrnlmp.exe
06-Jun-2003 20:21 5.1.2600.1232 1,952,256 Ntkrnlpa.exe
06-Jun-2003 20:21 5.1.2600.1232 1,924,096 Ntkrpamp.exe
06-Jun-2003 20:21 5.1.2600.1232 1,928,960 Ntoskrnl.exe
Windows XP, 64-bit
Date Time Version Size File name
--------------------------------------------------------------
06-Jun-2003 20:21 5.1.2600.1232 5,827,840 Ntkrnlmp.exe IA-64
06-Jun-2003 20:21 5.1.2600.1232 5,738,368 Ntoskrnl.exe IA-64