Visio quits unexpectedly when you edit text in a Visio 2002 drawing (814992)


The information in this article applies to:

  • Microsoft Visio 2002 Standard
  • Microsoft Visio 2002 Standard SR-1
  • Microsoft Visio 2002 Professional
  • Microsoft Visio 2002 Professional SR-1

SYMPTOMS

When you edit text in a Visio shape, you may experience one of the following symptoms:
  • Visio quits unexpectedly.

    -or-
  • Visio quits unexpectedly and you receive an error message similar to the following:
    Microsoft Visio has encountered a problem and needs to close. We are sorry for the inconvenience. The information you were working on might be lost. Microsoft Visio can try to recover it for you.

    Restart Microsoft Visio.

    Please tell Microsoft about this problem.

    We have created an error report that you can send to help us improve Microsoft Visio. We will treat this report as confidential and anonymous.

    To see what data this error report contains, click here.
    When you view the data in the error report, the report contains an error signature similar to the following: 
    AppName: visio.exe AppVer: 10.0.525.4 ModName: ntdll.dll
   ModVer: 5.1.2600.0  Offset: 0000215c

CAUSE

This problem may occur if you edit text that contains misspellings. In some situations, Visio lists the positions of misspelled words incorrectly.

RESOLUTION

Service pack information

This problem is corrected in Microsoft Visio 2002 Service Pack 2.

To resolve this problem, obtain the latest service pack for Microsoft Visio 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

867749 How to obtain the latest Visio 2002 Service Pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Visio 2002 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version         Size       File name     
   -------------------------------------------------------------------------
   10-Mar-2003  18:17  5.0.2809.2400   2,866,432  Visio2002-kb814992-eng.exe
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:
   Date           Time  Version       Size       File name     
   -------------------------------------------------------
   27-Feb-2003  02:32  10.0.3821.4       68,824  Visio.exe        
   27-Feb-2003  02:32  10.0.3821.4    6,348,000  Vislib.dll       
   27-Feb-2003  02:32  10.0.3821.4      646,312  Visres.dll
Note: Because of file dependencies, this update requires that you have Visio 2002 SR-1 installed.



WORKAROUND

To work around this problem, turn off the Check spelling as you type option. To do so:
  1. Start Visio.
  2. On the Tools menu, click Options.
  3. Under the Spelling tab, remove the check mark next to Check spelling as you type, and then click OK.
If you turn off this feature, misspelled words are not underlined in red. However, Visio will still check the spelling of the whole drawing page if you press F7 or if you click Tools, and then clickSpelling.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Visio 2002 Service Pack 2.

Steps to Reproduce the Problem

The following steps require Visio_ABAS-GBP.vsd. This file is available as an attachment of Office QFE bug 7956 at the following location: http://bugcheck/bugs/OfficeQFE/7956.asp Download and save Visio_ABAS-GBP.vsd to a folder on your hard disk.
  1. Start Visio and open Visio_ABAS-GBP.vsd.
  2. Double-click any one of the three text boxes are in the lower-right corner of the drawing, and then click an empty area of the drawing.
  3. Repeat step 2 several times.

    You experience the behavior that is described in the "Symptoms" section of this article.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbQFE kbbug kbfix KB814992
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